Service Agreement

WeClean LLC 

Terms & Conditions

By using this website to book service, you agree to comply with these terms & conditions. If you do not agree to these terms & conditions, do not book a service with us.

Our Goal: We guarantee that all our services will be carried out with the utmost professionalism and quality.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

In order to reserve your cleaning date and time, a hold deposit of the whole service amount will be held. If the service in canceled without a 24-hour notice a $100 cancellation fee will be charged.

Cleaning Crew

We always try to work with teams of one or two, occasionally more cleaners may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

Our cleaners have been rigorously background screened prior to working with us, you can rest assured all our staff has integrity and is held accountable.

Right to Refuse Service

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Customer Duties & Responsibilities:

As a customer you have a duty to provide our cleaners with a safe and healthy environment so our cleaners can perform their job safely. Here are some of the duties and responsibilities that we expect from a customer:

1. If our cleaners do not feel safe for any reason, they will stop their work immediately and leave the property. The customer will remain liable for the full cost of the job

2. Any harassment or discrimination against our cleaners will not be tolerate

3. Declutter your house by putting away fragile items, jewelry, valuables, etc.

4. Move away toys, books, papers, magazines etc., that may get in their way.

5. Clear away dirty dishes, laundry, and food messes if it’s not part of the cleaning request.

6. Provide your cleaner with adequate supplies, equipment, and access to utilities.

7. Secure your pets in a safe place or inform your housecleaner if they are friendly.

8. Know proper housecleaner etiquette such as tipping, leaving feedback, respecting boundaries, etc.

9. Avoid over-the-top expectations and be realistic about what can be done in a given time.

10. Move away any heavy furniture or object in the areas that you want the cleaners to clean.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

We highly recommend starting with a Deep Clean. Deep Cleans will be followed by Basic Cleans – weekly, bi-weekly, monthly, etc. We can discuss what maintenance is right for your property based upon your needs. First-time cleans can take much longer (2-5 hours or even more) depending on the size, number of bathrooms and how much work is involved to bring the property to our standards.

Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done to surfaces that were not taken care of in the past. Other items may take a couple of cleans to look their very best (even after a deep clean). We strive to make everything look as new as possible. In cases of extremely cluttered areas or surfaces we reserve the right to use our discretion to skip those areas to avoid damaging items or hurting ourselves.

We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your property. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work in our normal fashion or speed, we reserve the right to charge for our extra time spent on the property.

If our cleaners are exposed to uncomfortable working conditions and proper heat and/or air conditioning is provided. Cleaners have the right to turn on heat or AC to and/or adjust to comfortable working conditions. We will adjust it back to your settings before we leave.

Add-On Services

These services are available for an extra charge:

• Clean Interior Windows & Sills

• Detail Blinds

• Detail Baseboards

• Dishes

• Clean Inside Kitchen Cabinets

• Clean Inside Oven

• Clean Inside Fridge

• Sweep Inside Garage

• Sliding Glass Door

• Patio Cleaning

• Carpet Washing

• Pets

• Basement 

• Walls

• Laundry & Folding

• Mold Removal

• Organization

• Disinfection & Sanitization

• Patio & Balcony

 [More extras will be added you can see them on our booking page]

We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, WeClean LLC reserves the right to remove its cleaners from your home.

Our cleaners are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

Our quotes are all based on the information provided and if there is a deviation we will charge accordingly. We also will take into consideration the level of dirtiness, the length of the last cleaning, heavy soiling, mineral deposits, damaged surfaces, or anything else that we are unable to factor will have to be considered, if need be, prior to starting any work or after the service is done. 

Our mission is not to mislead nobody or to bait and switch. But to always be honest and upfront by giving a fair and accurate quote/price for both parties. 

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, WeClean LLC will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments

In order to reserve your cleaning date and time, a hold deposit of the whole service amount will be held. If the service in canceled without a 24-hour notice a $100 cancellation fee will be charged.

Payments must be made on the day of cleaning by credit or debit card.

Refund Policy

We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge. If you call within 24 hours, we will come out within the next 72 hours to fix any issues, if you don’t allow us back to remedy the issue you give up your right to a remedy.

Please understand that unlike other industries such as retail location-based service providers, we do not have the luxury of walk-in customers to supplement our schedule when a client cancels without notice. When we schedule your cleaning, we reserve that space and time for you and you alone. Cancellations cost us dearly and it is why we need policies in place. We thank you in advance for your understanding. We also understand that we cannot foresee the future and in some special or extreme cases the cancellation fee can be waived.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

Lockouts

The client shall make the service location accessible to WeClean LLC personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 15 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $100 late cancellation fee, this fee is necessary to compensate the cleaners for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $100 cancellation fee.

Be aware that your regular cleaning rate is established on how often your house is cleaned. When you cancel or reschedule your appointments it will affect the price of your following cleaning service. For example: if you are scheduled for a biweekly regular cleaning and you cancel one of your appointments, your follow cleaning will be considered a monthly cleaning. The reason for that is because after 30 days with NO cleaning we will need extra time and work on your house. The same goes with the weekly cleaning, if you cancel your appointment, your follow cleaning will be charged as a biweekly cleaning

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Use of Homeowner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Cleaning Supplies

For cleaning supplies, you need to provide all the necessary supplies, note that we are not responsible for any damage associated with those products.  Any jobs that will require us to provide extra/unusual cleaning supplies will also be billed additionally. 

We will provide all the appropriate equipment necessary to do our jobs. Extra or unusual equipment will be billed additionally. Any jobs that will require us to provide extra/unusual cleaning equipment will also be billed additionally.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy items

For safety & liability reasons our cleaners can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

Be advised that we limit our liability for damage to the cost of your cleaning and we assume no liability for damage or loss of items that are not secured properly or that were damaged prior to our cleaning. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.). Collectibles or items of high value, (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleaning supplies are used. Blinds must be wide, wood, or faux wood for hand cleaning. Excessive buildup may require a professional blind cleaning service. Cleaning aluminum and/or plastic blinds requires a professional blind cleaning service. We are not responsible for any broken blinds because of our cleaning service.

Artwork, Collectibles & Family Heirlooms 

These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees. If you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances, traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 4:00 pm.

We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.

We strive to deliver your service in a timely manner. Scheduling can change at any given time, we will never bump you off the schedule for a day, but we reserve the right to change the appointment time depending on factors such as traffic, weather, and your geographical location.

Holidays

We love to work! That is why are available to clean your place almost 365 days except on:

• Thanksgiving

• Christmas Day

• New Year

If your regular cleaning lands on one of these holidays, we will reschedule you to another day. Weekly clients will have the first choice of rescheduled dates, then bi-weekly, then monthly. If you are going to be out of town or on vacation during a holiday week, please let us know as soon as possible to avoid a last-minute cancellation fee or lock out fee.

Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of WeClean LLC have access.

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, WeClean LLC will not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, WeClean LLC shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day. Except if you want to give us the key and we will store it inside our locked cabinet. 

Non-Solicitation of WeClean LLC Cleaners

As our customer, we ask that you agree not to solicit for hire any of our cleaning cleaners to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.

If you are found to have solicited one of our staff, please be advised that our referral/training fee is $2,000 payable to WeClean LLC immediately upon employing our staff for any services to your property/ business. The cleaner will be terminated immediately from our employment as they will also be in breach of their own non-solicitation agreement.

Governing Law

Any claim relating to the WeClean LLC website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

WeClean LLC reserves the right to change these terms & conditions at any time without prior notice to you.

Last Updated: 08/11/2