Service Agreement WeClean LLC

Terms & Conditions

By using this website to book a service, you agree to comply with these terms & conditions. If you do not agree to these terms & conditions, do not book a service with us.

Our Goal: We guarantee that all our services will be carried out with the utmost professionalism and quality.

Booking Confirmation

Booking a service online does not guarantee you a spot for that date/time; you will be contacted by email or phone for confirmation.

To reserve your cleaning date and time, a hold deposit of the whole service amount will be required. If the service is canceled without a 24-hour notice, a $100 cancellation fee will be charged.

Cleaning Crew

We usually work with teams of one or two cleaners, but occasionally more may be needed. Our cleaners undergo rigorous background screening before joining us, ensuring integrity and accountability.

Right to Refuse Service

We reserve the right to deny and/or terminate service due to safety concerns, inappropriate situations, weapons on-premises, severe clutter, or disconnected utilities.

Customer Duties & Responsibilities

As a customer you have a duty to provide our cleaners with a safe and healthy environment so our cleaners can perform their job safely. Here are some of the duties and responsibilities that we expect from a customer:

1. If our cleaners do not feel safe for any reason, they will stop their work immediately and leave the property. The customer will remain liable for the full cost of the job.
2. Any harassment or discrimination against our cleaners will not be tolerated.
3. Declutter your house by putting away fragile items, jewelry, valuables, etc.
4. Move away toys, books, papers, magazines etc., that may get in their way.
5. Clear away dirty dishes, laundry, and food messes if it’s not part of the cleaning request.
6. Provide your cleaner with adequate supplies, equipment, and access to utilities.
7. Secure your pets in a safe place or inform your housecleaner if they are friendly.
8. Know proper housecleaner etiquette such as tipping, leaving feedback, respecting boundaries, etc.
9. Avoid over-the-top expectations and be realistic about what can be done in a given time.
10. Move away any heavy furniture or object in the areas that you want the cleaners to clean.

Cleaning Day Preparation

Prepare your space by tidying up to allow the cleaners easy access. For an optimal cleaning experience, we recommend starting with a Deep Clean followed by Basic Cleans.

Add-On Services

Additional services are available for an extra charge. Please check our booking page for more options.

Pets

We work around pets but ask for limited indoor activity during cleaning for efficiency & safety. We reserve the right to remove our cleaners if pets become anxious or present a safety concern.

Service Fees

Prices may be adjusted based on the actual condition of the house. Our quotes are based on provided information; any deviations will be billed accordingly.

Payments

Payments must be made on the day of cleaning by credit or debit card.

Refund Policy

By signing the cleaning service release form, you acknowledge and approve the completed cleaning work as satisfactory and agree that no further touch-ups will be necessary. While we do not offers refund on services that have been provided. Should you have any concerns or require any touch-ups, you must contact us within 12 hours of the service completion. Failure to do so will be considered acceptance of the work preformed.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service.

Rate Increases

Cleaning rates may be adjusted based on changes to service frequency or living situation.

Lockouts

Clients must ensure service location accessibility. Failure to provide access may result in a fee.

Rescheduling & Cancellations

Please provide a minimum of 48 hours notice to avoid a cancellation fee.

Holidays

We are unavailable on Thanksgiving, Christmas Day, and New Year. Clients will be rescheduled.

Key Release

Client keys are securely stored. Upon termination, keys will be returned within 48 hours.

Non-Solicitation

Clients agree not to solicit our cleaners. Violation may result in a fee.

Governing Law

Any claim relating to our website shall be governed by the laws of the State of California.

WeClean LLC reserves the right to change these terms & conditions without prior notice.

Last Updated: 08/11/2024